*Japanese Bilingual is a MUST
Location: Los Angeles, CA | 100% On-site
Position: Assistant to Manager (Operations & Sales Support)
Industry: Veterinary / Medical Distribution
Status: Full-time, Non-Exempt
Salary Range: $23 – $27/hour (DOE)
Summary of the Position:
A growing company in the veterinary pharmaceutical and medical device industry is seeking a bilingual (Japanese-English) Assistant to support the Manager.
This position focuses primarily on order processing, shipping operations, and customer support, while also assisting with sales-related activities such as seminars and client communication.
This role is ideal for someone who is detail-oriented, proactive, and interested in both operational work and client interaction.
Breakdown of Responsibilities:
- 70% Operations (Order Processing & Shipping)
- 30% Sales Support & Client Interaction
Key Responsibilities
Operations & Shipping
- Process sales orders and coordinate shipments (domestic & international)
- Pick, pack, label, and prepare products for shipment
- Arrange pickups and manage shipping carriers (FedEx, UPS, USPS, etc.)
- Create shipping lists and send shipment notifications to customers
- Perform inventory checks and manage stock levels
- Inspect incoming products and handle discrepancies, returns, and vendor claims
- Track deliveries and follow up on delays or issues
- Maintain organized inventory and warehouse space
Sales Support & Coordination
- Support seminars, trade shows, and academic conferences (including travel)
- Communicate with clients (primarily Japanese veterinarians and institutions)
- Assist with product promotion, including specialized medical devices
- Handle customer inquiries and build relationships
Administrative Support
- Support the Manager with daily operations and coordination across locations
- Maintain documentation (invoices, POs, shipping records)
- Assist with various internal tasks as needed
Travel Requirements
- Business trips to Japan (approx. 1-3 times/year)
- Domestic travel within the U.S. (approx. 2-3 times/year)
- Occasional travel to Hawaii and conference locations
- Typical trip duration: ~1 week
Qualifications
- Expert-level Japanese and business-level English
- Strong attention to detail and accuracy
- Positive attitude and strong communication skills
- Ability to handle both operational and client-facing responsibilities
- Interest in medical, pharmaceutical, or veterinary industries
- Team-oriented with a proactive mindset
Preferred Qualifications
- Experience in logistics, shipping, or order processing
- QuickBooks experience is a plus
- Basic to intermediate Excel skills
- Work experience in Japan is a plus
Additional Information
- Work Schedule: 9:30 AM – 6:00 PM (30 min lunch)
- Must be able to travel without restrictions
- Pet-friendly workplace
- Detail-oriented work environment requiring accuracy and consistency