Project Leader for the Infrastructure Solutions Department -Japanese bilingual

*This position requires Japanese bilingual skills.

A Japanese IT company seeks a Project Leader for the Infrastructure Solutions Department.

Location : New York, NY Hybrid

Salary $70K-$100K (DOE)

Key Responsibilities:

In this role, you will deliver an outstanding level of direct IT infrastructure customer support while assisting with project execution under the guidance of a Project Manager. This position blends hands-on technical expertise with client-facing collaboration in a fast-paced IT environment.

Essential Job Functions:

• Promote excellent customer service, effective response times, and provide expert insights into general support issues. Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.

• Travel to data centers or client sites for on-site technical work. Support infrastructure projects in collaboration with Project Managers and external vendors.

• Troubleshoot infrastructure issues in coordination with distributors and manufacturers.

• Analyze incident trends, propose and develop preventive solutions, and process improvements.

• Investigate suspected security events and security vulnerabilities in coordination with internal security teams.

Skills & Qualifications:

• Design and implementation skills: Cloud solutions (AWS, Microsoft 365), virtual machines (vSphere, Hyper-V), virtual desktop, Windows Server (Active Directory, Entra ID, Intune, Exchange), Unix servers (Red Hat, SMTP server), authentication infrastructure (SSO, Entra ID, Okta).

• Excellent operation and troubleshooting skills: Monitoring (AWS CloudWatch, SolarWinds), Active Directory, GPO, authentication, access privilege, security (SES, Defender, Cybereason, Deep Security).

The right candidate will possess:

• Experience in dealing with difficult interpersonal situations regarding support issues.

• Strong analytical mindset and sound judgment, with a continuous focus on quality, efficiency, and service improvement.

• Strong organizational skills and a strong sense of work quality and service improvement.

• The ability to execute under management direction while collaborating seamlessly with internal technology teams and users.

• Excellent written and verbal communication skills in English.

• Basic Japanese language skills required, as the position requires communication with internal stakeholders regarding projects and operations.

Preferred Certifications:

AWS, Microsoft 365, Security, ITIL, or PMP