{"id":23623,"date":"2026-01-08T01:45:16","date_gmt":"2026-01-08T01:45:16","guid":{"rendered":"https:\/\/www.pasona.com\/job\/customer-service-lounge-staff-japanese-bilingual\/"},"modified":"2026-03-12T18:38:11","modified_gmt":"2026-03-12T18:38:11","slug":"061321","status":"publish","type":"job_listing","link":"https:\/\/d3q8xutu1rneyj.cloudfront.net\/en\/job\/061321\/","title":{"rendered":"Customer Service\/Lounge Staff-Japanese Bilingual"},"content":{"rendered":"<p><strong style=\"font-size: 11pt\">Position<\/strong><\/p>\n<p><span style=\"font-size: 11pt\">Lounge Staff (Customer Service)<\/span><\/p>\n<p><strong style=\"font-size: 11pt\">Job Overview<\/strong><\/p>\n<p><span style=\"font-size: 11pt\">We are looking for friendly and service-oriented <\/span><strong style=\"font-size: 11pt\">Lounge Staff<\/strong><span style=\"font-size: 11pt\"> to join our team in Hawaii. This role is ideal for individuals who enjoy providing excellent customer service in a relaxed yet professional lounge environment. You will support guests visiting the lounge and assist with daily operations.<\/span><\/p>\n<p><strong style=\"font-size: 11pt\">\u00a0<\/strong><\/p>\n<p><strong style=\"font-size: 11pt\">Work Location<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 11pt\">Waikiki<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Ala Moana<\/span><\/li>\n<li><span style=\"font-size: 11pt\"> <\/span><em style=\"font-size: 11pt\">Candidates must be able to work at both locations.<\/em><\/li>\n<\/ul>\n<p><strong style=\"font-size: 11pt\">Salary<\/strong><\/p>\n<p><span style=\"font-size: 11pt\">USD <\/span><strong style=\"font-size: 11pt\">$19\u201321 per hour<\/strong><\/p>\n<p><span style=\"font-size: 11pt\"> <\/span><em style=\"font-size: 11pt\">Compensation will be determined based on skills and experience.<\/em><\/p>\n<p><strong style=\"font-size: 11pt\">Working Hours<\/strong><\/p>\n<p><span style=\"font-size: 11pt\">Shift-based schedule according to lounge operating hours (10:00 AM \u2013 8:00 PM)<\/span><\/p>\n<p><span style=\"font-size: 11pt\">*<\/span><strong style=\"font-size: 11pt\">Part-time considerable. <span class=\"ql-cursor\">\ufeff<\/span><\/strong><\/p>\n<p><\/p>\n<ul>\n<li><strong style=\"font-size: 11pt\">Early Shift:<\/strong><span style=\"font-size: 11pt\"> 9:00 AM \u2013 6:00 PM (1-hour break included)<\/span><\/li>\n<li><strong style=\"font-size: 11pt\">Late Shift:<\/strong><span style=\"font-size: 11pt\"> 11:30 AM \u2013 8:30 PM (1-hour break included)<\/span><\/li>\n<\/ul>\n<p><\/p>\n<p><em style=\"font-size: 11pt\">Please note that working hours may be subject to change.<\/em><\/p>\n<p><em style=\"font-size: 11pt\">\u00a0<\/em><\/p>\n<p><strong style=\"font-size: 11pt\">Job Responsibilities<\/strong><\/p>\n<p><strong style=\"font-size: 11pt\">Main Duties: Lounge Operations<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 11pt\">Welcoming and assisting guests at the lounge reception<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Maintaining the lounge environment (cleaning, organizing, restocking supplies)<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Handling stroller and umbrella rentals, as well as luggage storage<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Data entry and simple reporting tasks using Excel or similar tools<\/span><\/li>\n<\/ul>\n<p><strong style=\"font-size: 11pt\">\u00a0<\/strong><\/p>\n<p><strong style=\"font-size: 11pt\">Additional Duties: Customer Inquiries &amp; Support<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 11pt\">Providing information on campaigns and promotions<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Distributing and explaining promotional materials<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Assisting customers with credit card theft or loss, including immediate reissuance support<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Explaining credit card usage, reward points, and overseas travel insurance\/benefits<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 11pt\">\u00a0<\/span><\/p>\n<p><strong style=\"font-size: 11pt\">Qualifications<\/strong><\/p>\n<ul>\n<li><span style=\"font-size: 11pt\">Able to work at both Waikiki and Ala Moana locations<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Transportation allowance provided (bus pass or parking reimbursement, up to a limit)<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Availability to work on weekends (Saturday and\/or Sunday is highly preferred)<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Flexible to work both early and late shifts<\/span><\/li>\n<li><span style=\"font-size: 11pt\">\u00a0Available for <\/span><strong style=\"font-size: 11pt\">full-time work (5 days per week) preferred but Part-time can be considered <\/strong><\/li>\n<li><span style=\"font-size: 11pt\">Bilingual: <\/span><strong style=\"font-size: 11pt\">Fluent Japanese<\/strong><span style=\"font-size: 11pt\"> and <\/span><strong style=\"font-size: 11pt\">conversational English<\/strong><\/li>\n<li><span style=\"font-size: 11pt\">Must have valid work authorization in the U.S.<\/span><\/li>\n<li><span style=\"font-size: 11pt\">Candidates with <\/span><strong style=\"font-size: 11pt\">OPT<\/strong><span style=\"font-size: 11pt\"> (recently started or starting soon) are welcome to apply<\/span><\/li>\n<\/ul>\n<p><span style=\"font-size: 11pt\">\u00a0<\/span><\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-23623","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service\/Lounge Staff-Japanese Bilingual - Pasona N A, Inc. | Your Career Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d3q8xutu1rneyj.cloudfront.net\/en\/job\/061321\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service\/Lounge Staff-Japanese Bilingual - Pasona N A, Inc. | Your Career Partner\" \/>\n<meta property=\"og:description\" content=\"Position Lounge Staff (Customer Service) Job Overview We are looking for friendly and service-oriented Lounge Staff to join our team in Hawaii. 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