{"id":23870,"date":"2026-01-21T22:22:30","date_gmt":"2026-01-21T22:22:30","guid":{"rendered":"https:\/\/www.pasona.com\/job\/customer-success-manager-saas-for-manufacturing-transformation-japanese-bilin\/"},"modified":"2026-01-21T22:22:37","modified_gmt":"2026-01-21T22:22:37","slug":"customer-success-manager-saas-for-manufacturing-transformation-japanese-bilin","status":"publish","type":"job_listing","link":"https:\/\/d3q8xutu1rneyj.cloudfront.net\/en\/job\/customer-success-manager-saas-for-manufacturing-transformation-japanese-bilin\/","title":{"rendered":"Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilin"},"content":{"rendered":"<h3><strong>Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilingual Preferred)<\/strong><\/h3>\n<p>Location : Chicago IL<\/p>\n<ul>\n<li><strong>On-Target Earnings:<\/strong> $75,000\u2013$150,000, depending on experience.<\/li>\n<\/ul>\n<p>Are you passionate about helping customers succeed through technology?<\/p>\n<p>We\u2019re looking for a <strong>Customer Success Manager (CSM)<\/strong> who thrives at the intersection of relationships, strategy, and impact. This is your opportunity to <strong>own the customer journey<\/strong> \u2014 from onboarding to growth \u2014 and help leading manufacturers transform their operations through data-driven SaaS solutions.<\/p>\n<p>As a key member of our U.S. team, you\u2019ll wear multiple hats, collaborate across functions, and play a central role in building a world-class customer success organization from the ground up.<\/p>\n<hr>\n<\/hr>\n<h3>&#128161; <strong>What You\u2019ll Do<\/strong><\/h3>\n<p><strong>\u2728 Customer Onboarding &amp; Adoption<\/strong><\/p>\n<ul>\n<li>Lead the onboarding experience for new clients, ensuring smooth implementation and early success.<\/li>\n<li>Deliver engaging, persona-based training that simplifies technical information for users at all levels.<\/li>\n<\/ul>\n<p><strong>&#129309; Relationship Building &amp; Customer Discovery<\/strong><\/p>\n<ul>\n<li>Build strong, trust-based relationships with key stakeholders \u2014 from operators to executive sponsors.<\/li>\n<li>Conduct regular meetings, visits, and business reviews to align on goals and uncover new opportunities for value creation.<\/li>\n<\/ul>\n<p><strong>&#128200; Retention &amp; Growth<\/strong><\/p>\n<ul>\n<li>Track adoption, satisfaction, and engagement metrics to proactively prevent churn.<\/li>\n<li>Identify upsell and expansion opportunities that maximize the customer\u2019s return on investment.<\/li>\n<\/ul>\n<p><strong>&#127757; Customer Advocacy &amp; Success Storytelling<\/strong><\/p>\n<ul>\n<li>Develop success stories and case studies showcasing measurable impact.<\/li>\n<li>Organize customer events and webinars to build a thriving, engaged user community.<\/li>\n<\/ul>\n<p><strong>&#129308;&#129307; Cross-Functional Collaboration<\/strong><\/p>\n<ul>\n<li>Act as the voice of the customer internally \u2014 sharing insights, feedback, and best practices to influence product and sales strategy.<\/li>\n<li>Partner with internal teams to continuously enhance the customer experience.<\/li>\n<\/ul>\n<h3>&#128269; <strong>What You Bring<\/strong><\/h3>\n<ul>\n<li>Proven experience managing <strong>enterprise-level B2B customer relationships<\/strong>, including adoption, renewals, and expansion.<\/li>\n<li>Strong understanding of <strong>customer success best practices<\/strong> in SaaS environments.<\/li>\n<li>Excellent communication, presentation, and relationship-building skills.<\/li>\n<li>Data-driven mindset with strong analytical and problem-solving abilities.<\/li>\n<li>Proficiency in CRM tools and digital collaboration platforms.<\/li>\n<li><strong>Fluency in Japanese<\/strong> highly preferred \u2014 bilingual ability is a strong advantage.<\/li>\n<li>Experience in <strong>manufacturing tech<\/strong> or <strong>industrial SaaS<\/strong> is a plus.<\/li>\n<li>Willingness to work <strong>onsite in Chicago<\/strong> and travel up to 50%.<\/li>\n<\/ul>\n<h3>&#127919; <strong>Why You\u2019ll Love This Role<\/strong><\/h3>\n<ul>\n<li>Play a foundational role in building and scaling a <strong>customer success organization<\/strong> in a high-growth SaaS company.<\/li>\n<li>Gain hands-on experience across the full customer lifecycle \u2014 onboarding, adoption, and expansion.<\/li>\n<li>Collaborate with visionary leaders and cross-functional teams who value your input.<\/li>\n<li>Make a tangible impact helping U.S. manufacturers achieve operational excellence through digital innovation.<\/li>\n<\/ul>\n<h3>&#128188; <strong>Compensation &amp; Benefits<\/strong><\/h3>\n<ul>\n<li><strong>On-Target Earnings:<\/strong> $75,000\u2013$150,000, depending on experience.<\/li>\n<li><strong>Comprehensive Health Benefits:<\/strong> 100% employer-paid medical, dental, and vision coverage.<\/li>\n<li><strong>401(k) with 4% company match<\/strong> from day one.<\/li>\n<li><strong>Generous Paid Time Off:<\/strong> 15 PTO days, 5 sick days, and 10 holidays.<\/li>\n<li><strong>Stock Options:<\/strong> Share in the company\u2019s success and growth.<\/li>\n<li><strong>Professional Growth:<\/strong> Access to training, conferences, and learning programs.<\/li>\n<li><strong>Vibrant Culture:<\/strong> Company lunches, social events, and a supportive team environment.<\/li>\n<\/ul>\n<p>&#127775; <strong>Join a mission-driven team that\u2019s helping shape the future of manufacturing through innovation, data, and human connection.<\/strong><\/p>\n<p>If you\u2019re a <strong>relationship-driven professional<\/strong> who loves empowering customers and driving business impact \u2014 <strong>we\u2019d love to meet you!<\/strong><\/p>\n<p><\/p>\n<p>To apply please email resume to htakmai@pasona.com<\/p>\n<p><\/p>\n<p><span style=\"font-size: 14px\">#LI-HT1<\/span><\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-23870","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilin - Pasona N A, Inc. | Your Career Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d3q8xutu1rneyj.cloudfront.net\/en\/job\/customer-success-manager-saas-for-manufacturing-transformation-japanese-bilin\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilin - Pasona N A, Inc. | Your Career Partner\" \/>\n<meta property=\"og:description\" content=\"Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilingual Preferred) Location : Chicago IL On-Target Earnings: $75,000\u2013$150,000, depending on experience. 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