{"id":24134,"date":"2026-02-10T19:40:31","date_gmt":"2026-02-10T19:40:31","guid":{"rendered":"https:\/\/www.pasona.com\/job\/customer-support-representative-japanese-bilingual\/"},"modified":"2026-04-02T18:22:30","modified_gmt":"2026-04-02T18:22:30","slug":"061591","status":"publish","type":"job_listing","link":"https:\/\/d3q8xutu1rneyj.cloudfront.net\/en\/job\/061591\/","title":{"rendered":"Customer Support Representative -Japanese Bilingual"},"content":{"rendered":"<p><strong style=\"font-size: 12pt;font-family: Calibri, sans-serif\">\u3010Position\u3011<\/strong><\/p>\n<p>Customer Support Representative<\/p>\n<p><\/p>\n<p><strong>\u3010Summary\u3011<\/strong><\/p>\n<p>A Japanese trading company specializing in cosmetic ingredients\u00a0is looking for a Customer Support Representative. This position is responsible for handling end-to-end customer service operations, including order processing, inventory coordination, and communication with clients and suppliers both domestically and internationally.<\/p>\n<p><\/p>\n<p><strong style=\"font-size: 12pt;font-family: Calibri, sans-serif\">\u3010Essential Duties\u3011<\/strong><\/p>\n<p>&#8211; Receive and process purchase orders from cosmetic manufacturing clients<\/p>\n<p>&#8211; Check inventory availability and issue shipping instructions to the warehouse\u00a0<\/p>\n<p>&#8211; Create and send invoices to the warehouse\/logistics company<\/p>\n<p>&#8211; Place purchase orders with suppliers\u00a0<\/p>\n<p>&#8211; Communicate with clients to coordinate delivery schedules and manage lead times<\/p>\n<p>&#8211; Maintain accurate records of orders, shipments, and invoices using internal systems (e.g., QuickBooks)<\/p>\n<p>&#8211; Serve as a liaison between sales, logistics, suppliers, and customers to ensure smooth operations<\/p>\n<p>&#8211; Handle and resolve delivery issues, delays, or discrepancies<\/p>\n<p>&#8211; Support ad-hoc tasks as required in a small, agile team environment<\/p>\n<p><\/p>\n<p><strong style=\"font-size: 12pt;font-family: Calibri, sans-serif\">\u3010Working Hours, Working style\u3011<\/strong><\/p>\n<p>9:00-17:00<\/p>\n<p><\/p>\n<p><strong style=\"font-size: 12pt;font-family: Calibri, sans-serif\">\u3010Working Location\u3011<\/strong><\/p>\n<p><span style=\"font-size: 12pt;font-family: Calibri, sans-serif\">Westbury, NY<\/span><\/p>\n<p>commute to office 5 days\/week<\/p>\n<p><\/p>\n<p><strong style=\"font-size: 12pt;font-family: Calibri, sans-serif\">\u3010Salary, Benefit\u3011<\/strong><\/p>\n<p>$60,000-70,000<\/p>\n<p>Insurance (Medical, Dental and Vision, 100% covered by company for employee and family)\u00a0<\/p>\n<p><\/p>\n<p><strong style=\"font-size: 12pt;font-family: Calibri, sans-serif\">\u3010Qualifications\u3011<\/strong><\/p>\n<p>&#8211; Business-level proficiency in English and Japanese (both written and spoken)<\/p>\n<p>&#8211;\u00a0Excellent interpersonal and communication skills<\/p>\n<p>&#8211; Prior experience in customer support, logistics, or supply chain (especially in trading or manufacturing industries)<\/p>\n<p>&#8211; Strong attention to detail and ability to manage multiple tasks<\/p>\n<p>&#8211; Proficiency in Microsoft Office Suite (Excel, Word, Outlook)<\/p>\n<p>&#8211; Familiarity with QuickBooks or similar accounting\/order management systems preferred<\/p>\n<p>&#8211; Experience working with logistics companies is a plus<\/p>\n<p><\/p>\n<p><\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-24134","job_listing","type-job_listing","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Support Representative -Japanese Bilingual - Pasona N A, Inc. | Your Career Partner<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d3q8xutu1rneyj.cloudfront.net\/en\/job\/061591\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support Representative -Japanese Bilingual - Pasona N A, Inc. | Your Career Partner\" \/>\n<meta property=\"og:description\" content=\"\u3010Position\u3011 Customer Support Representative \u3010Summary\u3011 A Japanese trading company specializing in cosmetic ingredients\u00a0is looking for a Customer Support Representative. 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